UBA deepens retail products, services through digital channels across Africa

The Pan African Financial Services Institution, United Bank for Africa (UBA) Plc, has deepened its retail products and services with the aim of providing services aimed at meeting the needs of its customers across Africa.

These services and product offerings, aimed at all customer classes, are specifically tailored to meet the unique needs of the bank’s individual customers, in line with the bank’s Customer First policy.

Speaking at a virtual international media conference with a diverse group of journalists and publishers from across Africa, Ogechi Altraide, Head of Retail Commitments, pointed out that UBA was well prepared for the Covid-19 pandemic and a number of products which enabled customers to carry out their comfortable daily transactions comfortably.

She said: “At UBA, we have developed very deep and customer-oriented solutions that have given us the best rankings over time. Our retail footprint cuts across 20 African countries, where we serve more than 20 million customers through well-researched platforms, including “More than 20,000 POS as well as 3,000 ATMs deployed across the continent. We have more than 10 million active cards, while our very active and highly acclaimed mobile app and USSD platforms serve millions of subscribers every second.”

Continuing, Altraide said: “Our retail banking platforms cater for all ages and classes with the Kiddies and Teen account – where parents can earn rewards and bonuses to save their children while also receiving support in terms of scholarships and health insurance; Next Gen Account – which caters for young adults; Mass Marketing segment – consists of low to middle income earners; Prosperous banking services for the premium banking experience, as well as SME banking, which caters to the needs of a niche industry that is essential for the growth of any economy. ‘

She paid more attention to the bank’s growing support for MSMEs, and explained that the bank provides financial and non-financial services to this important sector, as well as access to loans, adding: “At UBA, we recognize that SMEs is important for economic growth, which is why we have positioned various offerings for MSMEs to support it in this regard. ‘

Altraide noted that other retail proposals that the bank has developed to promote financial inclusion are Diaspora Banking where customers through UBA Connect and Africash can enjoy the same quality services in all locations around the world; and Agency Banking, which uses digital channels that enable customers to access UBA banking services directly in their neighborhoods from our dedicated agencies.

Apart from UBA mobile banking, USSD, internet banking and LEO – UBA’s virtual assistant, other innovative platforms that run the bank’s retail business are UBA’s Click Credit – a much loved and accepted facility that makes instant cash available to customers within minutes salary accounts.

Altraide added that more than 50,000 people have already benefited from the facility, adding that customers can access up to N5 million within seconds.

United Bank for Africa Plc is a leading Pan-African financial institution providing banking services to more than twenty million customers, in more than 1000 business offices and customer contact points, in 20 African countries.

With its presence in the United States, United Kingdom and France, UBA connects people and businesses across Africa via retail; commercial and corporate banking; innovative cross-border payments and overpayments; trade finance and ancillary banking services.


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